Your satisfaction matters to us. If something isn’t right, we’re here to help.
1. Return Eligibility
Items can be returned within 14 days of delivery if:
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The item is unused
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In original packaging
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In the same condition as received
2. Non-Returnable Items
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Used or damaged items
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Items without original packaging
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Final sale items
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Personal-use products (for hygiene reasons)
3. Return Process
To request a return, contact us at:
zvendraxworld@gmail.com
Include:
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Order number
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Reason for return
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Photo(s) if necessary
Returns without prior approval will not be accepted.
4. Refunds
Once your return is inspected and approved, refunds will be processed to your original payment method.
Please allow 3–7 business days for processing.
5. Exchanges
If you need a different size or product, contact us. Exchanges depend on product availability.
6. Return Shipping Cost
Customers are responsible for return shipping unless the item received was defective or incorrect.